Event Organiser Questions

I have been refunding, but have now received an insufficient funds error?
If you do not have event registration funds in your account, refunds will not be permitted and you will receive a red error message saying you have “insuffi...
Fri, 3 Apr, 2020 at 3:47 PM
How can I refund through the system?
***Please note when you refund a participant this automatically withdraws them from the event. If you wish to issue a refund and have someone still particip...
Fri, 3 Apr, 2020 at 3:49 PM
What are my options for refund?
If your account is financial, you can jump in and process refunds through the system. These can be processed on an ad hoc basis, being full or partial refun...
Fri, 3 Apr, 2020 at 3:51 PM
I haven’t received my funds payout as yet?
We are touching base with all of our clients to confirm how they are managing the current situation surrounding their events and Covid-19. Due to this, we a...
Fri, 3 Apr, 2020 at 3:52 PM
How do I know what funds I have available?
You can refund through the system until you receive a warning for insufficient funds. If you would like to know an exact figure, please feel free to get in ...
Fri, 3 Apr, 2020 at 3:52 PM
One of our Participants has an expired card so I am unable to process their refunds, what should I do now?
Unfortunately, if a credit card is now expired, you are unable to process a reversal of the transaction through the Gateway. For these ones, you will need t...
Fri, 3 Apr, 2020 at 3:53 PM