There are several different methods that Clients' can follow to assist participants in accessing their registrations:
1. If your event has a landing page (At the beginning of the registration page BEFORE registrants enter their personal information), you will see a link at the bottom that asks them if they have 'Already Registered?' (as shown below)
2. Simply copy it from the ‘Links’ page in the back end of your event setup, i.e. the same place that your registration link is displayed, pssst this is the very last tab of the event setup wizard… or you can click on the link button from your “my accounts” page!
A Handy Tip: Add the link to your event marketing comms so that participants can quickly and easily get back to manage their team, individual or family registration, they’ll love you for it!
Once they've clicked on the 'Already Registered?' link, it will take them directly to A NEW page in the process, to access and retrieve their existing registration, all they need to do is supply their email address:
Option 1 - 'Enter email address':
Once they have submitted their email address this will allow the system to find their registration and send them an email, which will include a direct access link to any registrations they have for your event.
By the way, if you're wondering, it doesn't matter if they do or don't have an account with us.
AND just to be completely clear, participants will not automatically be allocated a username and password when they register through the system - this only happens when they sign up - see Option 2.
Once they have received their email, they will be provided with a link that states which event they've entered and who owns the registration.
Beside the participants name, there is an 'Access' function that will take the participant back to their registration page.
Please note that as soon as the email address is submitted, the links are encrypted and valid for only 20 minutes. But don't worry - there is a simple and instant resend button that will provide them with a fresh, new link!
Option 2 - 'Login':
If the registrant has already created a Register Now profile then they can select this option. Logging in from this page means that they will be automatically directed to their registration regardless of the participant status (incomplete, unpaid so on).
Option 3 - 'Create a Register Now Account':
The third option is that registrants can "Create their own Register Now account" – provided that they use the same credentials (Name / Email / D.O.B / Mobile) as when they first registered their new Register Now profile will match them back up with their event registration in the system.
You can then follow the steps for Option 2 to log in from there!