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Knowledge base
Coronavirus FAQ's for Event Organisers
Event Organiser Questions
6
I have been refunding, but have now received an insufficient funds error?
How can I refund through the system?
What are my options for refund?
I haven’t received my funds payout as yet?
How do I know what funds I have available?
See all 6 articles
FAQ's
New Login Screen
8
How do I link to my Facebook / Google / Strava?
What if I don't have Facebook / Google / Strava?
Why can't I see my event registration forms?
I've logged in with Facebook/Google/Strava - what do I do now?
Why can't I login?
See all 8 articles
Participant Enquiries
10
How do I request a refund?
How do I contact the event organiser?
How do I change my details? (name, date of birth etc)
Got an event specific question? Eg: car parking, race bib collection, start times?
When will my event pack/ race number arrive?
See all 10 articles
Event Organiser Enquiries
9
How do I add a new user to our Client Account?
How do I process a refund?
What does Insufficient Funds mean?
Where are promo codes located? How do I add a promo code?
When will my Account / my Event be approved?
See all 9 articles
Client / Event Organiser Support
Admin Menu - (Left Menu)
14
Documentation
Account Details
My Accounts
Event Series
Participant Search
See all 14 articles
Event Setup - (Right Menu)
48
Event Series Tab
Event Details Tab
Event Dates
Participant Fields Tab
Registration Opening Tab
See all 48 articles
Event Information / Reports
19
How to Edit your Event
Stats Page
Downloading Reports
Participant Report
Charge Item Report
See all 19 articles
Manage Event
7
Manage Event
Race Numbers
Manage eTickets
eTicket Examples
View Invoice / Make Payment
See all 7 articles
General
8
Add Client User
Entry Types
everydayhero Integration - For event organisers
Access My Registration Function
Invoices not Displaying
See all 8 articles
New Portal
6
How to publish your event to registernow.io
Notifications and Updates in Portal
Register Now New Portal - First Drop!
Take a tour of the new portal
Publish your event & Vanity URLs
See all 6 articles
Participant Support
Registration Pages
11
Registering with SSO / Login Page
Landing Page
Registration Type Page
Personal Details
Event Categories
See all 11 articles
General Questions
21
I would like a refund for my registration
Collection of race pack
eTicket for Event
How do I change my details
Joining a Team
See all 21 articles
Personal Profile Details
12
Logging in to Register Now
User Dashboard
My Account / Overview
Profile Page
Personal Details
See all 12 articles