Online Support

Event Organiser Questions 6

• I have been refunding, but have now received an insufficient funds error?
• How can I refund through the system?
• What are my options for refunding?
• I haven’t received my funds payout as yet?
• How do I know what funds I have available?

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New Login Page 8

• Why can't I login?
• Why can't I see my event registration forms?
• How do I link to my Facebook / Google / Strava?
• I've logged in with Facebook/Google/Strava - what do I do now?
• What if I don't have Facebook / Google / Strava?

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Participant Enquiries 10

• How do I request a refund?
• How do I contact the event organiser?
• How do I change my details? (name, date of birth etc)
• Got an event specific question? Eg: car parking, race bib collection, start times?
• When will my event pack/ race number arrive?

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Event Organiser Enquiries 11

• How do I add a new user to our Client Account?
• How do I process a refund?
• What does Insufficient Funds mean?
• Where are promo codes located? How do I add a promo code?
• When will my Account / my Event be approved?

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General 1

• GST

Admin Menu - (Left Menu) 14

• Documentation
• Account Details
• My Registration Forms
• Event Series
• Participant Search

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Event Setup - (Right Menu) 52

• Event Series Tab
• Event Details Tab
• Form Dates
• Participant Fields Tab
• 3rd Gender Option

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Event Information / Reports 19

• How to Edit your Event
• Stats Page
• Downloading Reports
• Participant Report
• Charge Item Report

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Manage Event 9

• Manage Event
• Changing a Participant from one event to another event
• Race Numbers
• Manage eTickets
• eTicket Examples

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General 9

• Add Client User
• Rollback 'Offline' Payments
• Entry Types
• Access My Registration Function
• Invoices not Displaying

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Registration Pages 10

• Registering with SSO / Login Page
• Registration Type Page
• Personal Details
• Event Categories
• Participant Summary

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General Questions 21

• I would like a refund for my registration
• Collection of race pack
• eTicket for Event
• How do I change my details
• Joining a Team

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Personal Profile Details 12

• Logging in to Register Now
• User Dashboard
• My Account / Overview
• Profile Page
• Personal Details

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