Participant Questions

How do I request a refund?
Register Now are unable to process refunds unless directly instructed to do so by the event organiser. If you would like to discuss a refund for your regis...
Mon, 27 May, 2019 at 2:04 PM
How do I contact the event organiser?
On the registration page on the top corner left-hand side, click on "Event Related Enquiries" and it should display the options of either: Vi...
Mon, 27 May, 2019 at 2:05 PM
How do I change my details? (name, date of birth etc)
Access your registration via the link in your Access Current Registration email.  On your registration summary, you may be able to click the green Edit but...
Mon, 27 May, 2019 at 2:13 PM
Got an event specific question? Eg: car parking, race bib collection, start times?
Best to check the event website folks! Or contact the event organiser directly. You can find the event organiser contact details on your registration page....
Fri, 21 Jun, 2019 at 3:43 PM
When will my event pack/ race number arrive?
This is not an element Register Now manage. You will need check with the event organiser to see if your event pack/ race number has been posted yet, or when...
Fri, 21 Jun, 2019 at 3:45 PM
How do I join a Team?
If the Team is set as public.... If you haven't started your registration yet, you can search for the Team: Type the name of the Team in the text bo...
Fri, 21 Jun, 2019 at 3:52 PM
My access link won't allow access to my registration?
Due to security, access links have a one-time click through, and a 20 minute time limit. Please check your Access Current Registration email - you may need...
Fri, 21 Jun, 2019 at 4:17 PM
I cannot remember my Username or Password to login to Register Now
Don't worry - you may not have a username and password! You actually don't need one to register for an event!   You can click "Back to...
Fri, 21 Jun, 2019 at 4:30 PM
I have paid my registration but am receiving notification my registration is incomplete?
No worries! You may have two or more registrations in the system - and that's ok. Incomplete notifications are sent when registrations still require ...
Fri, 21 Jun, 2019 at 4:38 PM
My promo code is not working?
Check you are typing in the correct code (check for spaces and correct lettering) If the code has expired, or is incorrect, you will need to confirm directl...
Tue, 2 Jul, 2019 at 10:28 AM