Online Support

New Login Page 8

• Why can't I login?
• Why can't I see my event registration forms?
• How do I link to my Facebook / Google / Strava?
• I've logged in with Facebook/Google/Strava - what do I do now?
• What if I don't have Facebook / Google / Strava?

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Participant Enquiries 10

• How do I request a refund?
• How do I contact the event organiser?
• How do I change my details? (name, date of birth etc)
• Got an event specific question? Eg: car parking, race bib collection, start times?
• When will my event pack/ race number arrive?

View all 10

Event Organiser Enquiries 12

• How do I add a new user to our Client Account?
• How do I process a refund?
• What does Insufficient Funds mean?
• Where are promo codes located? How do I add a promo code?
• When will my Account / my Event be approved?

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General 1

• GST