If you do not have event registration funds in your account, refunds will not be permitted and you will receive the red error message displayed above.
You have two options going forward to deal with this:
- You can wait until such time that you do have cleared funds in your account from registration income and then process the refund.
Registration income funds are cleared out on Monday's at 6pm ready for invoicing the next day (depending on your payment frequency this could be weekly, monthly or after the event) If it is your week to be paid you won't have funds to make a refund with until someone has registered after 6pm Monday night for one of your events ; or
- You can transfer the required funds through to Register Now and we will process the refunds on your behalf once the funds have cleared in our account - contact our friendly support team if you wish to proceed with this option: firstname.lastname@example.org