Event Organiser Enquiries
The new user first needs to sign up online to create their user details using this link here. Once they exist in the system, we can assign them as a us...
Thu, 27 May, 2021 at 3:35 PM
***Please note when you refund a participant this automatically withdraws them from the event. If you wish to issue a refund and have someone still particip...
Thu, 30 Sep, 2021 at 11:07 AM
If you do not have event registration funds in your account, refunds will not be permitted and you will receive the red error message displayed above. ...
Tue, 9 May, 2023 at 4:09 PM
Promo Codes have been relocated to the MANAGE section of the event set up. When you are logged in to Client Admin mode, go to your My Accounts (left-hand m...
Mon, 11 Oct, 2021 at 4:50 PM
Events may require a review from our Customer Support Team. Please allow up to 24 hours (during the business week) for Event Reviews to be completed. If ...
Fri, 21 Jun, 2019 at 4:53 PM
When uploading a new logo or replace an old logo, sometimes the cookies/cache on your internet browser can restrict you from seeing the new page. If you s...
Fri, 21 Jun, 2019 at 4:57 PM
Events need to be "published" on the Register Now website to be able to view them. This is done via the new portal. If you wish to include yo...
Tue, 2 Jul, 2019 at 10:31 AM
If someone is no longer able to attend your event, you may wish to withdraw them so they no longer receive details in the lead up. There are different ...
Thu, 18 Jul, 2019 at 2:37 PM
A chargeback, also referred to as a payment dispute, occurs when a cardholder questions a transaction and asks their card-issuing bank to reverse it. W...
Tue, 12 Jan, 2021 at 11:04 AM
This is something we're asked quite often (well, frequently enough for us to write an article about it)! Whilst there is the option for you to copy...
Fri, 22 Oct, 2021 at 3:21 PM