Event Organiser Questions

How do I add a new user to our Client Account?
The new user first needs to sign up online to create their user details -  https://www.registernow.com.au/secure/SignUp.aspx Once they exist in t...
Sun, 16 Jun, 2019 at 7:38 PM
How do I process a refund?
***Please note when you refund a participant this automatically withdraws them from the event. If you wish to issue a refund and have someone still particip...
Tue, 2 Jul, 2019 at 10:30 AM
What does Insufficient Funds mean?
If you do not have event registration funds in your account, refunds will not be permitted and you will receive the red error message displayed above. ...
Tue, 2 Jul, 2019 at 10:31 AM
Where are promo codes located? How do I add a promo code?
Promo Codes have been relocated to the MANAGE section of the event set up. When you are logged in to Client Admin mode, go to your My Accounts (left-hand m...
Sun, 16 Jun, 2019 at 7:41 PM
When will my Account / my Event be approved?
Events may require a review from our Customer Support Team. Please allow up to 24 hours (during the business week) for Event Reviews to be completed. If ...
Fri, 21 Jun, 2019 at 4:53 PM
I cannot seem to update my logo?
When uploading a new logo or replace an old logo, sometimes the cookies/cache on your internet browser can restrict you from seeing the new page. If you s...
Fri, 21 Jun, 2019 at 4:57 PM
I cannot see my event on the Register Now event search page?
Events need to be "published" on the Register Now website to be able to view them. This is done via the new portal.  If you wish to include yo...
Tue, 2 Jul, 2019 at 10:31 AM
How do I withdraw a registration from my event?
If someone is no longer able to attend your event, you may wish to withdraw them so they no longer receive details in the lead up.  There are different ...
Thu, 18 Jul, 2019 at 2:37 PM