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Knowledge base
FAQ's
New Login Page
8
Why can't I login?
Why can't I see my event registration forms?
How do I link to my Facebook / Google / Strava?
I've logged in with Facebook/Google/Strava - what do I do now?
What if I don't have Facebook / Google / Strava?
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Participant Enquiries
10
How do I request a refund?
How do I contact the event organiser?
How do I change my details? (name, date of birth etc)
Got an event specific question? Eg: car parking, race bib collection, start times?
When will my event pack/ race number arrive?
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Event Organiser Enquiries
12
How do I add a new user to our Client Account?
How do I process a refund?
What does Insufficient Funds mean?
Where are promo codes located? How do I add a promo code?
When will my Account / my Event be approved?
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General
1
GST
Client / Event Organiser Support
Admin Menu - (Left Menu)
13
Documentation
Account Details
My Registration Forms
Event Series
Participant Search
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Event Setup - (Right Menu)
52
Event Series Tab
Event Details Tab
Form Dates
Participant Fields Tab
3rd Gender Option
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Event Information / Reports
19
How to Edit your Event
Stats Page
Downloading Reports
Participant Report
Charge Item Report
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Manage Event
9
Manage Event
Changing a Participant from one event to another event
Race Numbers
Manage eTickets
eTicket Examples
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General
10
Add Client User
Rollback 'Offline' Payments
Entry Types
Access My Registration Function
Invoices not Displaying
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Participant Support
Registration Pages
10
Registering with SSO / Login Page
Registration Type Page
Personal Details
Event Categories
Participant Summary
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General Questions
21
I would like a refund for my registration
Collection of race pack
eTicket for Event
How do I change my details
Joining a Team
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Personal Profile Details
12
Logging in to Register Now
User Dashboard
My Account / Overview
Profile Page
Personal Details
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